Support and FAQ
You can contact our support department by submitting a question. Click here
Or you can call us at 1-646-658-7582
To Cancel your Membership
Cancel by Telephone
You can cancel your membership by telephone through our billing agents.
Please look at your credit card statement to determine the billing company. We use 3. They are
- Epoch
- CCBill
- Ranstorsupport.com
Please call:
EPOCH
From US and Canada toll free
1-800-893-8871
Standard International and US
1-310-664-5810
-OR-
CCBILL
From US and Canada toll free
1-888-596-9279
-OR-
Ranstorsupport.com
US: +1 212-537-5865
Online Cancellation
You can cancel your membership online through our billing agents.
Please look at your credit card statement to determine the billing company.
EPOCH ONLINE CANCELLATION
https://epoch.com/billingsupport
CCBILL ONLINE CANCELLATION
https://support.ccbill.com/
Ranstorsupport.com Cancellation
http://members.playgirl.com/account/cancel
Account, Billing Help - Customer Service
Customer Service
Playgirl.com is here to help you answer any questions regarding your account. For customer service questions, please contact Customer Service.
Technical Support
To resolve technical problems, please contact our technical support staff to help with video or log-in issues. Please send along your username & password, so that we can retrace your steps. We will get back to you within 24 hrs of receiving your email.
Lost Password/Password Issues
To retrieve your password, please visit our authorized sales agents via their Customer Service sites. Please look at your credit card statement to determine the billing company.
For Epoch Customer Service click here:
https://epoch.com/billingsupport
For CCBill Customer Service click here:
https://support.ccbill.com
You can also refresh your password at this site, if it stopped working and you are certain that you have entered the information correctly.
Please be advised that all username/password combinations are case-sensitive.
Member Area - FAQ
How Much does the Member Service Cost?
You can choose from three different Subscription Options:
One Month Membership - $19.95
Six Month Membership - $59.95
One Year Membership - $99.95
All monthly memberships will renew at $19.95/monthly if not canceled. The Six Month Membership at $59.95/ One Year Membership $99.95 Fee Will Not Recur.
For additional questions, please visit our authorized sales agents via their Customer Service sites:
For Epoch Customer Service, click here:
https://epoch.com/billingsupport
For CCBill Customer Service, click here:
https://support.ccbill.com/
Is my online transaction secure?
Yes, the online transaction is secure.
How often is the member area updated?
Videos get updated about every week, with 3-5 new clips being offered to you. Magazine Images, Pictures are updated every week.
Whom do I contact with Customer Service Questions?
Playgirl.com is here to help you answer any questions regarding your account, billing or other customer service questions. Please contact Customer Service for support.
How do I cancel my Membership?
To cancel your Playgirl.com membership, please visit our authorized sales agents via their Customer Service sites. Please look at your credit card statement to determine the billing company.
For Epoch Customer Service click here:
https://epoch.com/billingsupport
For CCBill Customer Service click here:
https://support.ccbill.com
I forgot or lost my password, what do I do?
To retrieve your password please visit our authorized sales agents via their Customer Service sites. Please look at your credit card statement to determine the billing company.
For Epoch Customer Service click here:
https://epoch.com/billingsupport
For CCBill Customer Service click here:
https://support.ccbill.com
I have technical problems with my account, who can help me?
You can contact our technical support staff to help with video or log-in issues. Please send along your username & password, so that we can retrace your steps. We will get back to you within 24 hrs of receiving your email.
I have a Mac, can I view Member Videos?
Yes, videos can be viewed in Flash or m4v formats.
Security
Can my account be accessed by other people?
Playgirl.com uses software that protects your secure membership. If we notice that your account has been logged-in from multiple locations, we will notify you via email.
Video FAQ
What type of Video Player do I need to watch the PLAYGIRL TV videos on-line?
PLAYGIRL videos can be watched using the latest FLASH Media Player and Quicktime.
To download the FLASH Media Player, click here.
To download the Quicktime Player, click here.
For all other video issues, please contact Customer Service.
Cable Video on Demand - FAQ
How can I get PLAYGIRL TV?
Currently, several large cable providers offer PLAYGIRL TV on digital cable via video-on-demand. While the largest library of PLAYGIRL TV content is available on video-on-demand, it is not the only place you can find it.
What channel is PLAYGIRL TV on?
PLAYGIRL TV is available in the Adult section of video-on-demand, via digital cable. As every cable company assigns a different channel number to its on-demand service, you should contact your provider directly for specific information on where you can find the Adult section on your menu.
When can I watch PLAYGIRL TV?
You can watch PLAYGIRL TV on-demand 24 hours a day, 7 days a week. If your cable company does not yet carry PLAYGIRL TV, then click here and let your cable provider know that you want your PLAYGIRL TV.
What is the cost of viewing PLAYGIRL TV?
Pricing for PLAYGIRL TV is determined exclusively by your cable provider. Please contact them directly for pricing information.
How explicit is PLAYGIRL TV?
PLAYGIRL TV programming blocks are rated XX; online PLAYGIRL TV can also be found with XXX ratings.
I've already called my cable/satellite company and asked for PLAYGIRL TV. What more can I do?
Thanks for your support! We encourage you to send a letter as well.
I want to model for PLAYGIRL. How do I do it?
To become a model, please send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
About
PLAYGIRL BRANDS
About Playgirl.com
Playgirl.com is the premier destination for male erotica on the internet. Having access to the hottest men and the top filmmakers and photographers in the industry, you can count on Playgirl.com to update content weekly with the best photos and movies available. We offer unlimited access to a year of Playgirl Magazine online, exclusive "couple" and "solo" male movie content, and access to thousands of high-resolution photos. Unlike other websites, we deliver fresh new content as promised to keep our customers coming back for more.
About PLAYGIRL TV — Video on Demand Cable Channel
Want a place to escape? Need some dreams fulfilled? Tune in and turn on PLAYGIRL TV. PLAYGIRL TV is the first adult entertainment network created for women, providing a safe outlet for your most erotic fantasies. PLAYGIRL TV features sexy and romantic vignettes, programs based on popular features in PLAYGIRL magazine, "how-to" segments, and so much more.
PLAYGIRL TV is now available twenty-four hours a day, seven days a week, throughout the United States on video-on-demand. You can pick and choose which PLAYGIRL TV episode you want to watch, when you want to watch it. Want even better news?
Video-on-demand enables you to pause, fast-forward or rewind PLAYGIRL TV any time you want. Now, you can watch your favorite romantic scenes over and over, or spend a little extra time with your favorite PLAYGIRL Centerfold! Currently, PLAYGIRL TV is available in millions of homes and hotel rooms across the United States. To find out if PLAYGIRL TV is available in your home, call your cable or satellite provider. For all of the International Playgirls out there, get ready: PLAYGIRL TV will soon be available worldwide in over 15 countries!
About PLAYGIRL Live Cams
Chat and watch live shows of PLAYGIRL's hottest hunks. Click here to view the live cams.
About PLAYGIRL Signature Erotic Toys, Lubes and Creams
Fulfill all of your fantasies with our PLAYGIRL Signature line of erotic toys and creams. Designed especially with women in mind, we give you all the tools you need to enhance your sexual experiences the PLAYGIRL way. Click here to our signature line today!